Description

The Highfield Level 2 Award for Door Supervisors in the Private Security Industry is the industry-standard qualification for individuals seeking a role as a door supervisor. This course covers essential topics, including legal responsibilities, communication, conflict management, and physical intervention. Learners will gain the skills and confidence to handle challenging situations, ensuring public safety and compliance with legal standards.

Course Modules and Learning Outcomes

This qualification consists of four key modules designed to prepare learners for the demands of a door supervisor role:

1. Principles of Working in the Private Security Industry

• Understand the fundamentals of the private security industry, including legislation and standards.
• Outcomes:
  • Identify key legislation and licensing requirements for security roles.
  • Understand the role of security officers and their responsibilities.
  • Recognise the importance of communication and teamwork in security settings.

2. Principles of Working as a Door Supervisor

• Learn the specific skills and knowledge required for effective door supervision.
• Outcomes:
  • Understand the duties and responsibilities of a door supervisor.
  • Manage access control and ejection procedures professionally.
  • Ensure compliance with legal requirements in a security setting.

3. Conflict Management for the Private Security Industry

• Develop skills to manage and resolve conflict effectively in high-pressure situations.
• Outcomes:
  • Recognise triggers and signs of potential conflict.
  • Use communication techniques to defuse and de-escalate situations.
  • Understand the importance of risk assessment and personal safety.

4. Physical Intervention Skills

• Gain practical experience in physical intervention techniques, ensuring safety and compliance.
• Outcomes:
  • Demonstrate safe physical intervention techniques.
  • Understand the legal implications of using force in security settings.
  • Apply physical intervention methods proportionately and ethically.

Who Is This Qualification For?

• Individuals aspiring to work as door supervisors in licensed premises.
• Professionals seeking to enhance their skills and advance in the private security industry.
• Those required to meet legal requirements for door supervisor roles under the Security Industry Authority (SIA).

Career Progression

• After completing this qualification, you can pursue roles such as:
  • Door Supervisor
  • Event Security Officer
  • Security Personnel in Hospitality or Entertainment Venues
• Further Study:
  • Progress to specialist qualifications, such as CCTV Operator Training or Advanced Physical Intervention Skills.

Study and Assessment Methods

• Study Format:
  • Classroom-based training with practical sessions and interactive learning.
• Assessment:
  • Multiple-choice exams for theory modules.
  • Practical assessments for physical intervention and conflict management.