Quality Assurance

Our reputation depends on delivering Quality Training.

Our trainers, assessors and verifiers are carefully selected for

    • the technical knowledge they have of their subjects
    • the experience they have in their field
    • the quality and professionalism of their delivery/care
  • their empathy to the ‘tutor group’

They are all CRB checked as appropriate.

We have a number of systems for monitoring the quality of our delivery, in a variety of areas. These include:

    • Course evaluation forms
    • Learner reviews
    • Learner exit interviews
    • Post-course telephone surveys
    • Client feedback forms and telephone calls
    • Quality monitoring visits to courses in progress
  • Internal verification & standardisation meetings

We hold a number of quality standards including Matrix and Positive about Disabled People.

Although we achieved Grade 1, “Outstanding” at our most recent Ofsted inspection, we believe that there is always room for improvement.

Please contact Jan Carter for further details.